After-Sales Consultation
Customers can contact our after-sales service team via phone, email, online chat, etc., to raise questions or requests.
Technical Support
Our technical team provides professional technical support to answer customer questions regarding product installation, usage, maintenance, etc., helping customers solve technical problems.
After-Sales Training
For customers in need, we can provide product usage training and technical training to help customers improve their skills and technical level in using the products.
Product Repair and Replacement
If customers encounter product quality issues or malfunctions during use, we will promptly provide repair services or replace the products to ensure normal usage.
After-Sales Tracking
We maintain regular contact with customers to understand the product usage situation and gather customer feedback. This helps us stay informed about customer needs and issues, and ensures effective after-sales tracking services.
After-Sales Satisfaction Survey
After completing the after-sales service, we send a satisfaction survey questionnaire to customers to understand their satisfaction with our after-sales service and gather suggestions for further improvement and enhancement of our service quality.